Subscription & Cancellation Policy

Last updated January 1, 2026

By continuing with your payment, you agree that any subscription will automatically renew at the price and frequency listed on this page until it ends or you cancel. 

SKIPPING or DELAYING A SHIPMENT

Customers have the flexibility to delay their shipments by 1 or 2 months whenever they need. However, please note that a maximum of three (3) delays is allowed before a shipment must be processed. This ensures the sustainability of our business model, and that you continue to enjoy our curated selections without long interruptions.

CANCELLATIONS

Some items in our store may be offered to you as a subscription, or a pre-payment gift. This cancellation policy lays out how you can change or cancel these kinds of purchases.

When you purchase a subscription, you will receive recurring deliveries based on the frequency you select. Your payment method will be securely stored and automatically charged prior to each shipment unless you have prepaid.

You may manage your subscription at any time by updating your frequency, skipping shipments, or canceling, subject to the terms below.

Subscribers who use a 50% off promotional code are required to remain active through their second scheduled shipment. The discounted introductory box is intended for customers who plan to continue their membership beyond the initial delivery.

The shipment immediately following the discounted introductory box must process on its normal subscription schedule. For example, if your first discounted shipment is September on a quarterly plan, your second shipment must process in December as scheduled.

Skipping, delaying, pausing, rescheduling, or canceling prior to the completion of the second scheduled shipment is not permitted. Once the second scheduled shipment has been fulfilled, you may skip future boxes, change your subscription frequency, pause, or cancel your membership at any time in accordance with our standard subscription policies.

Use of a 50% off promotional code constitutes acceptance of these terms.

As a small business, we're thrilled to offer special discount codes to our first-time customers as a warm welcome. However, we kindly ask for your understanding that these discounts are a one-time courtesy reserved for customers who intend on becoming recurring subscribers. Regular pricing on future orders helps us sustain our business and continue providing you with the best products and services.

If a 50% discount code is used, and you wish to cancel before your additional shipment requirement, Wags & Wine will process a discount reversal and cancel your subscription immediately (ex: If any initial subscription is purchased with a $54.99 discount on the first box, a charge for $54.99 will be processed should you wish to cancel before your second shipment).

YOUR SUBSCRIPTION ACCOUNT

If you are trying to manage your subscription, please request a login code that will come to your email, not via text.

Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. If the order has been fulfilled, then you are not able cancel the order, but depending on the circumstance, you can request a partial refund, although it made not be honored. See our returns policy for more details on returns and refunds.