Return & Refund Policy

Last updated January 1, 2024

RETURN & REFUND

Thank you for your purchase. We hope you are happy with your subscription box. Please note that all sales are final once order is confirmed. Wags & Wine’s is a monthly subscription box of consumable goods. By purchasing, you have agreed to entrust us with providing you, the Customer, with great wines and healthy dog products that we have hand selected.  If you are not completely satisfied with your subscription box, please see below for more information.

Wags & Wine obtains the monthly products for our boxes in the exact quantity of our subscriber count.

• All recurring subscription orders are processed on the 1st of the month. Once a recurring subscription order is processed, it is unable to be cancelled or refunded.
• Because the contents of our boxes change monthly, and we cannot reuse any of the products in our boxes, we do not offer returns or refunds.
• No refunds or credits will be given for a missed delivery that is sent back to us. We make every effort to inform our customers of this requirement multiple times during and after the order process. Once the package leaves our facility, it becomes the customer's responsibility to be aware of the delivery and ensure the required signature is provided. 
• If you have missed your package for any reason, and it is returned to us,  the cost of shipping the box back to us (from UPS) and back to the customer a second time falls on the customer.   
• Please do not ship any items back to us, as we do not process the return of any complete Wags & Wine boxes, nor individual items.
• The customer will incur a $25 return/restocking fee, plus the cost to re-ship, if the box is returned to us and reshipped a second time.
• Please track your package and ensure someone is able to accept and sign for the package to avoid additional charges.
• Shipping charges are never, under any circumstances, refundable.

If something doesn’t work for your dog or you, connect with the Wags & Wine team at  info@wagsandwine.com so we can make it right and ensure you and your pup are happy. We ask that   you share any unwanted items with a human friend, a furry friend or donate them to your favorite shelter.